FACILITY MANAGEMENT CONSULTING

OUR SERVICES INCLUDED

• Performance Audits
• Operational Assessment
• Management Reviews
• Performance Benchmarking
• Management Contract Development and Compliance
• Leadership Development
• Maintenance Audits

Our team includes experienced facility operators who understand
what it takes to operate a successful aquatic and leisure centre.
These skills are used to identify business improvement strategies
and assist centre management teams achieve strategic objectives
that deliver bottom line performance improvements.

A key feature of our services is our Excellence Framework
Audit which has been developed to review
management performance in 9 key areas that impact
heavily on Sport and Recreation Services.
The 9 review areas are:

• Business planning and strategy
• Marketing - customer acquisition and retention
• Customer service
• Business systems
• Performance management and reporting
• Programming and program participation
• Leadership
• Asset maintenance
• Occupational Health and Safety